*SHIPPING DURING COVID 19: We are processing and shipping orders as normal with the support of the fabulous people at An Post. Deliveries time could possibly be delayed due to the prevailing circumstances , but Preeva will always mail out promptly!


Provided the items are in the condition they left Preeva, then we will happily accept returns for a full refund (apart from earrings because we like hygiene here at Preeva Jewellery). Please note the time period that applies. Thank you!

Pop us an email and we will sort you out: info@preevajewellery.ie.

We are based in Saltmills, Co, Wexford, Ireland. We package and ship from here 6 days per week. Monday to Friday (9-5pm) and Saturday (9-11am). Deliveries within Ireland normally take 1-2 days after shipping and to UK/Europe normally 3-5 days after shipping. The rest of the world can take up to 14 days after shipping. All returns are processed from Dublin, Ireland. We aim to have all orders placed before lunch time shipped on the same day, this is not a guarantee but we do aim for this. Free shipping is offered within Ireland but small fixed Postal charges apply for shipping internationally. The rate is given on check out.

You may return new, unworn items within 7 days of delivery for a full refund. We provide free shipping on orders but we do not provide paid shipping on returns.

Our products are made of a mix of materials , although much of our Jewellery is Stainless Steel which is perfect for anyone with high skin sensitivity issues. If not made of Stainless Steel, then many other items are Nickel free , which again is great for people with potential high skin sensitivity issues. Anyone with high sensitivity or issues with nickel would be advised to email and check suitability before purchase, as SOME products could possibly cause mild to severe irritation. Some items are made of a mix of zinc alloy and nickel. Buying these items is at the buyer risk. Please beware if you have any medical issues that warrant you not to wear jewellery with this material make up.

All items should be returned in the original packaging and in the condition they were received.

Please note for hygiene reasons there is strictly no exchange or refund on earrings and no exchange or refund will be given on any items worn. All items are returned to the following: Preeva Jewellery,Kiwi Cottage, Saltmills, Co. Wexford,Y34 K284

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.

Again, contact us on info@preevajewellery.ie if you have any issues.